In an unprecedented collaboration between some of the world's leading businesses in the contact center and Customer Relationship Management (CRM) industry, eight major call centers, two major technology providers and two integrators announce today the launch of the Sphaero Alliance (SphaeroAlliance.com)

The Sphaero Alliance was launched to meet the increasing demands by corporate decision makers in the United States who are finding significant value in the Caribbean in regards to call center requirements, based on level of proficiency, preparedness in its peoples and the added bonus of geographic proximity. The alliance plans to provide a reliable platform for managing RFP proposals and securing contracts.

Contact center members include ICT Group, AllianceOne, Touchpoint Centers International, Technion Caribbean, DirecOne, St.Kitts SKG, Helen IT and Atlantic Tele-Center, a fully owned subsidiary of Atlantic Tele-Network, Inc (AMEX:ANK). Included in the charter members are telecommunications technology providers Nortel Networks (NYSE/TSX: NT) and Avaya (NYSE:AV). These two suppliers dominate solutions provided to the contact centers in the Caribbean Basin.

Commenting on the growing opportunity in the Caribbean, Juan Carlos Orozco, Avaya's Caribbean and Latin American, Director said that, "Participating in the Sphaero Alliance represents our ongoing commitment to accelerate the growth of call center outsourcing in the Caribbean."

Integration partner Illuminat, a fully owned subsidiary of Neal & Massy, one of the English speaking Caribbean's largest companies, partners with Avaya on regional integration projects. Nortel Networks executes major enterprise projects across the Caribbean together with one of its key integration partners, Telectronic, a Chilean based company with a South Florida presence. The Sphaero Alliance grew out of the Caribbean Call Center Report 2002, sponsored by Nortel Networks and conducted by Zagada Markets.

John D. Campbell, Executive Vice President, Global Sales & Marketing of ICT GROUP stated that, "Our membership in the Sphaero Alliance reflects our commitment to brand the Caribbean as a compelling option for our clients as they seek more cost effective, high-quality, sales service solutions, helping them to remain competitive in today's challenging economic environment."

It is increasingly clear that the US$42 billion global outsourcing space has been growing at a rapid pace as U.S. businesses move to lower cost and increase earnings, without sacrificing customer satisfaction. In excess of 13,000 agents work in over 50 regional centers. The Caribbean offers the advantages of a "near-shore alternative"; a proficient English-speaking educated workforce, world-class contact centers with the latest technology and a strong customer care ethic drawn from its hospitality expertise.

The Sphaero Alliance platform, developed and customized by Proposal Technologies of California, offers the highest security, is web-based and fields a group of participating contact center businesses that have been specifically selected and screened. "U.S. businesses who sign on to use our Sphaero Alliance eMarketplace will benefit from its trusted environment, convenience and high quality of service delivered by our contact centers, technology and integration partners. We simply wanted to make the process easy and compelling for U.S. businesses," said Philip Peters Chief Executive Officer of Zagada Markets, Inc.

--30--CP/mi* CONTACT: Zagada Markets, Inc., Coral Gables, Fla. Andy Louis-Charles, 305/529-9028

andylouis@zagada.com

KEYWORD: FLORIDA INTERNATIONAL LATIN AMERICA INDUSTRY KEYWORD: TELECOMMUNICATIONS SOFTWARE HARDWARE GOVERNMENT ADVERTISING/MARKETING SOURCE: Zagada Markets, Inc.

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About Proposal Technologies Network, Inc.
ProposalTech, with headquarters in Irvine, CA, provides the first transaction-based, pure-Internet solution for RFPs. Its core product, ProposalLink, allows companies to create an Internet-based proposal system to automate all aspects of RFPs, from the RFP's creation, development, response, analysis, and final due diligence.

The system enables electronic RFP processing and analysis via a Web-based interface that manages information exchange, proposal creation, quote requests, and other questionnaire documents. ProposalLink makes it possible for any number of service or product suppliers to prepare proposal documents, review and respond to questionnaire specifications, ask questions of and get clarification from buyers, and ultimately propose on the requests.

For more information on ProposalTech, visit the company web site at www.proposaltech.com or contact us by telephone at (877) 211-8316. To receive a press kit send an email to presskit@proposaltech.com.

For more information please contact Jeff Spencer, (877) 211-8316 xt 81